At OPTRINALEX, we strive to ensure that our customers are satisfied with their purchases. However, if you are not completely satisfied with your purchase, we are here to help.
To be eligible for a refund, you must meet the following criteria:
Your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
The refund request must be made within 30 days of the purchase date.
The following items cannot be refunded:
Gift cards
Digital products
Sale items
To request a refund, please follow these steps:
Contact our customer service team at [email protected] with your order details.
Provide proof of purchase.
Ship your item back to us, ensuring it meets the eligibility criteria.
Once your return is received and inspected, we will send you a notification email. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
If you have any questions about our refund policy, please contact us at [email protected].